General Conditions of Use for
Online Booking (bsport Platform)
Last updated: August 2026
These General Terms and Conditions of Use ("Terms") govern your access to and use of the Lagree Sant Cugat online booking platform, mobile application and customer portal (collectively, the "Platform"), powered by bsport. By creating an account, booking a class or purchasing a membership, you confirm that you have read, understood and accepted these Terms and Conditions.
1. Definitions
" Estudi ", " we ", " us " refers to Lagree Sant Cugat, located in Sant Cugat del Vallès, Catalonia, Spain.
" bsport " refers to bsport SAS, the software provider that powers the Platform's booking, scheduling and payment infrastructure.
" Member ", " you " refers to any individual who creates an account or books a service through the Platform.
" Platform " refers to the LagreeSantCugat branded application, web portal and any associated interface provided through bsport.
" Subscription " refers to any class package, membership subscription, single-entry credit or promotional voucher purchased through the Platform.
" Session " refers to any group class, private session, workshop or event offered by the Studio and bookable through the Platform.
2. Account Registration
2.1 Eligibility: You must be at least 16 years of age to create an account. Minors under the age of 18 must have a parent or legal guardian register on their behalf and accept these Terms on the minor’s behalf. Members booking Sessions for children aged 5-15 must use a parent/guardian account.
2.2 Accurate Information: You agree to provide accurate, current and complete information during registration, including your full name, date of birth, email address and telephone number. Providing false information may result in immediate account suspension.
2.3 Account Security: You are responsible for maintaining the confidentiality of your login credentials and all activities under your account. Please notify us immediately at [insert email] if you suspect any unauthorized use of your account.
2.4 One account per person: Each individual may maintain only one account. Duplicate accounts may be merged or deactivated without prior notice.
2.5 Acceptance of the Disclaimer: Creating an account or booking your first Session constitutes acceptance of the Lagree Sant Cugat Disclaimer of Liability and Assumption of Risk, which is presented to you during registration and is available at any time within the Platform and on our website.
3. Class Reservation
3.1 Availability: Sessions are booked on a first-come, first-served basis, subject to capacity limits established by the Studio. Availability is displayed in real time within the Platform.
3.2 Choose your space: Where enabled, the Platform allows you to select your specific position on the equipment (e.g. Megaformer or Mini Pro station). Space assignments are final once the reservation is confirmed, unless modified by Studio staff for operational reasons (equipment maintenance, instructor assignment, security).
3.3 Waitlist: If a Session is full, you may join the waitlist. When a space becomes available, the Platform will automatically assign it to the next eligible member on the waitlist and send a notification. You are responsible for monitoring your notifications. Automatic waitlist assignment may trigger immediate confirmation depending on the timing and your notification settings; please check the status of your reservation in the app after receiving a waitlist notification.
3.4 Confirmation: Reservations are confirmed instantly within the Platform and a confirmation notification is sent via email and/or push notification. If you do not receive a confirmation, please check the status of your reservation in the app before attending; showing up without a confirmed reservation does not guarantee a space.
3.5 Booking Limits: The Studio may impose limits on the number of Sessions a Member may book per day, per week or in a rolling period. These limits are displayed on the Platform and may be adjusted at the Studio’s discretion.
3.6 Instructor and schedule changes: The Studio reserves the right to change instructors, cancel Sessions, modify schedules or merge classes due to operational needs (low enrollment, instructor absenteeism, equipment problems, force majeure). Affected reservations will be automatically refunded to the Member's account.
4. Passes, Subscriptions and Prices
4.1 Subscription Types: The Studio offers the following types of Subscriptions through the Platform:
Single-entry credits: Single-session credits valid for a specified period from purchase
Class Packs: Blocks of credits (eg 5, 10, 20 classes) with defined expiry period
Memberships/Subscriptions: Recurring monthly plans with automatic renewal
Introductory Offers: Promotional memberships for new members, subject to eligibility restrictions
Guest Cards: One-time passes transferable to non-members, subject to availability and acceptance of separate liability waiver
4.2 Expiration: Each Pass has an expiration date displayed at the time of purchase. Expired credits cannot be used to book Sessions. The Studio has no obligation to extend, refund or credit expired Passes except where required by law.
4.3 Price Changes: The Studio may change the prices of Sessions, Subscriptions and Memberships at any time. Price changes apply only to future purchases — existing Subscriptions remain valid. For recurring Memberships, price changes are effective on the next renewal date, with at least 30 days’ prior notice via email or Platform notification.
4.4 Currency and taxes: All prices are shown in euros (€), including the corresponding tax at the legal rate in force in Spain (21% for fitness services). Receipts and invoices are issued electronically through the Platform.
4.5 Non-transferability: Passes and credits are linked to your individual account and are non-transferable to other members unless explicitly designated as transferable (e.g. guest passes). Sharing accounts or credits may result in account suspension.
5. Payment
5.1 Methods: The Platform accepts the following payment methods:
Credit/debit card (Visa, Mastercard, American Express) processed via Stripe
In-person payment (cash or card at the Studio reception) — requires Studio staff to manually credit your account
5.2 Automatic Renewal: Membership subscriptions automatically renew on the recurring billing date using the payment method on file. You will receive a notification prior to renewal. Cancellation of recurring billing must be made through the Platform or by notifying the Studio in writing at least 7 days prior to the next renewal date (see Section 6).
5.3 Failed Payments: If a recurring payment fails, the Platform will attempt to retry the charge. After two failed attempts, the Studio may suspend booking privileges and apply a late fee of [€X] or [X% of the monthly subscription], as permitted by applicable law. The Studio will notify you via email and/or Platform notification before suspending access.
5.4 Stored Payment Authorization: By storing a payment method on the Platform, you authorize the Studio and its payment processor (Stripe) to charge the corresponding fees for Subscription purchases, Membership renewals and any applicable penalties or no-show fees (see Section 7).
5.5 Payment Complaints: For complaints regarding charges, please contact the Studio directly at [insert email] before initiating a forced chargeback through your bank. The Studio will investigate and respond within 10 business days. Unjustified chargebacks may result in account suspension.
6. Cancellation, Refund and Credits
6.1 Class cancellations (Reserved sessions):
Time
More than 12 hours before the start of the Session
Less than 12 hours before the start of the Session
Cancellation for the Study
Force majeure (weather, closure, emergency)
Politics
Credit fully returned to your account; no penalty
No credit returned; counts as a no-show (see Section 7)
Credit returned automatically; no penalty to the Member
Credit returned in full; no penalty for either party
6.2 Waitlist Cancellations: There is no penalty for removing yourself from the waitlist more than 2 hours before the Session. If you are automatically promoted from the waitlist within 12 hours of the Session and are unable to attend, standard late cancellation policies apply.
6.3 Refund of Subscriptions: Single-entry class and credit packages are non-refundable once purchased, except where required by Spanish consumer protection law. Credits remain valid in your account until expiration. If the Studio permanently closes, refunds for unused credits will be processed pro rata as required by law.
6.4 Membership Cancellation:
Month-to-month memberships: Cancel anytime with at least 7 days' notice before your next billing date. You keep access until the end of your current paid period.
Memberships with commitment (if offered): Early cancellation before the end of the commitment period requires payment of the remaining balance, except in cases of relocation (proof required), medical impossibility (medical certificate) or closure of the Studio.
6.5 Cooling-off period: In accordance with Spanish and European consumer law, Members who purchase Subscriptions or Memberships exclusively online (distance selling) have a cooling-off period of 14 days from the date of purchase during which you can cancel and receive a full refund, provided that no Session has been attended. Once a Session has been booked and attended using the Subscription, the right of withdrawal is considered to have expired for that Subscription.
6.6 Medical Cancellations: If you are unable to participate due to injury or medical condition, please contact the Studio with supporting documentation. Unused credits may be extended or refunded at the Studio's discretion on a case-by-case basis.
7. No-Attendance Policy
7.1 Definition: A “no-show” occurs when a Member has a confirmed reservation, does not attend the Session, and does not cancel within the required cancellation window (see Section 6.1).
7.2 Consequences:
The class credit used to reserve the Session is forfeited.
After 3 no-shows in a rolling 30-day period, the Studio may temporarily restrict your ability to book future Sessions for 7 days.
Repeated no-shows may result in permanent removal of advance booking privileges (you will only be able to book within 24 hours of the Session)
7.3 Late Arrivals: Arriving more than 10 minutes after the Session start time may be considered a no-show at the instructor's discretion, as Lagree classes involve equipment adjustment guidance at the beginning. Latecomers will not be admitted once the warm-up sequence begins, for safety reasons.
8. Study Conduct and Safety
8.1 Grip Socks: All Members must wear clean grip socks during Sessions. Bare feet and standard socks are not permitted on the equipment.
8.2 Equipment Use: Members must follow the instructor's guidance on equipment adjustments, spring loads, and transitions. Improper or unsupervised use of equipment may result in injury and is the sole responsibility of the Member.
8.3 Health Disclosure: Members must inform the instructor of any injuries, conditions, pregnancy or physical changes that may affect participation prior to the start of each Session. Failure to disclose may void the protections of the waiver of liability.
8.4 Respectful Conduct: Members are expected to behave respectfully towards instructors, staff and fellow members. Disruptive, harassing or unsafe behavior may result in immediate removal from the Session and possible account termination without refund.
8.5 Personal Belongings: The Studio is not responsible for lost, stolen or damaged personal belongings. Lockers or storage areas, if offered, are used at the Member's own risk.
8.6 Photography and Recordings: Recording Sessions or photographing other Members without their consent is prohibited. The Studio's own photography/video policy is stated in the Disclaimer (Section 6).
9. Use of the Platform — Technical and Acceptable
9.1 Platform Availability: The Platform is provided on a best effort basis. Neither the Studio nor bsport guarantee uninterrupted or error-free operation. Scheduled maintenance, updates or events beyond reasonable control (including third-party service interruptions) may cause temporary unavailability.
9.2 Platform Outages: In the event of a Platform outage that prevents booking or cancellation within the cancellation window, the Studio will honor credit returns for affected bookings upon notification. Please contact the Studio directly at admin@lagreesantcugat.com or +34 635 91 74 82 as soon as possible.
9.3 Acceptable Use: You agree not to:
Use the Platform for any illegal or fraudulent purpose
Attempt to gain unauthorized access to the Platform, bsport systems or other Members' accounts
Reverse engineering, data mining or extracting data from the Platform using automated tools (bots, scrapers, brushes)
Interfere with the normal operation of the Platform or artificially overload it
Submitting false reservations, exploiting waiting list logic, or manipulating the system to unfairly reserve capacity
Using another Member's account or sharing your account credentials
9.4 Notifications: The Platform sends booking confirmations, reminders, waitlist promotions and Studio communications via email and push notifications. You are responsible for ensuring that your contact information is up to date and that your notification settings are correctly configured.
9.5 Mobile Application: The Lagree Sant Cugat branded application is available for iOS and Android. The Studio is not responsible for compatibility issues resulting from outdated device software. Minimum OS requirements are determined by bsport and app store policies.
10. Data Processing — Relationship to Privacy Policy
Your personal data collected through the Platform is processed in accordance with the Lagree Sant Cugat Privacy Policy and Disclaimer (Section 10 — Data Protection) . Key points:
bsport acts as a processor on behalf of the Studio; bsport does not own or independently use your personal data outside of providing the booking service.
The Studio is the data controller responsible for how your data is used, retained and shared.
Payment data is processed by Stripe under its own PCI-DSS compliant infrastructure; the Studio and bsport do not store full card numbers.
For all GDPR rights (access, deletion, portability, etc.), contact the Studio directly — not bsport.
Full details in our Privacy Policy and Disclaimer .
11. Intellectual Property
11.1 Studio Content: All branding, logos, class names, images and instructional content displayed on the Platform are the property of Lagree Sant Cugat or its licensors. You may not copy, reproduce or distribute Studio content without written permission.
11.2 Platform Content: The bsport Platform software, interface design and underlying code are the property of bsport SAS and its licensors. You receive a limited, non-exclusive, revocable license to use the Platform solely to book and manage Sessions with the Studio.
11.3 Member Content: Any content you submit through the Platform (reservations, feedback, profile information) remains your property, but you grant the Studio a non-exclusive, royalty-free license to use it internally for service improvement. You may request removal of the submitted content at any time.
11.4 Lagree Trademark: "Lagree" and associated marks are the property of Lagree Fitness, Inc. Lagree Sant Cugat operates as a licensed or authorized Lagree fitness provider. Nothing in these Terms grants Members any rights to the Lagree trademark or methodology.
12. Limitation of Liability
12.1 Platform Liability: To the maximum extent permitted by law, neither the Studio nor bsport are liable for any indirect, incidental, consequential or punitive damages arising from your use of the Platform, including loss of backup data, missed sessions due to technical problems or inability to access the Platform during peak periods.
12.2 Service Liability: The Studio's liability for the Sessions themselves (in-person instruction, use of equipment) is governed by the Disclaimer of Liability, which forms an integral part of these Terms by reference.
12.3 Financial liability: The Studio's total liability for any claim arising from your use of the Platform is limited to the total amount paid by you to the Studio in the 12 months prior to the claim, except for liability that cannot be excluded under Spanish or European law (for example, personal injury caused by gross negligence, intentional misconduct or violation of statutory consumer rights).
12.4 Role of bsport: bsport is a third-party software provider. The Studio selects and configures bsport; bsport does not provide fitness services, instruction or direct support to the Member. Any complaints regarding the technical operation of the Platform should be directed to the Studio, who will coordinate with bsport as necessary.
13. Termination and Account Closure
13.1 For the Member: You can close your account at any time by contacting the Studio at admin@lagreesantcugat.com. On closure:
Unused credits remain valid until their original expiration date; after expiry they are lost
Active Memberships are cancelled per Section 6.4
Your personal data is retained and eventually deleted according to the retention scheme of the Privacy Policy.
13.2 By the Studio: The Studio may suspend or terminate your account without notice if:
You repeatedly violate these Terms
You engage in conduct that endangers others or disrupts the operations of the Studio.
You provide false or misleading information.
You do not pay outstanding fees after reasonable notice
You use the Platform in a manner that violates acceptable use (Section 9.3)
13.3 Effect of Termination: Upon termination of the Study for cause, no refund is due for unused credits, except as required by law. You will receive written notification and an explanation, and you may appeal the decision within 14 days.
14. Modifications to these Conditions
The Studio may update these Terms from time to time. Material changes will be communicated via email and/or Platform notification at least 30 days prior to taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the material changes, you may close your account per Section 13.1.
15. Applicable Law and Disputes
These Conditions are governed by the laws of Spain and the autonomous community of Catalonia, without regard to principles of conflict of laws.
15.2 Dispute Resolution: Before initiating legal proceedings, the Parties shall attempt to resolve disputes through good faith negotiation. If not resolved within 30 days, the Member may pursue claims through the applicable consumer arbitration mechanism (Junta Arbitral de Consum) or the courts of Barcelona, Spain.
15.3 Consumer Protection: Nothing in these Conditions overrides or limits any statutory consumer rights granted under Spanish and European law, including but not limited to rights under the General Law for the Protection of Consumers (Royal Legislative Decree 1/2007).
16. Contact
For any questions about these Terms, your account, reservations or any topic related to the Platform:
LagreeSantCugat Address: Avenida de Catalunya, 15, Sant Cugat del Vallès, Catalonia, Spain.
Email: admin@lagreesantcugat.com
Telephone: +34 634 91 74 82
For urgent booking enquiries during business hours, please call the Studio directly.
Acceptance
By clicking "Create Account", "Book Class" or "Buy" on the Platform, you acknowledge that you have read and accept these General Conditions of Use, the Lagree Sant Cugat Disclaimer and the Privacy Policy.